ACCIDENT RECOVERY INSURANCE - FREQUENTLY ASKED QUESTIONS

How do you define an accident?
What if I submit my application, and then change my mind?
Am I eligible for your Accident Recovery Insurance?
Do I need a medical check up?
Is there anything that’s not covered?
Will my premiums go up?
Will my cover change?
How do I pay my premiums?
How long does it take to get the payout?
When does my cover end?


How do you define an accident?
An ‘Accident’ is defined as a single, sudden, unintended event (outside of your body) causing you bodily injury. The injury must be solely and directly caused by a sudden, violent, accidental and visible event. There are some events that are not covered, like injury caused through participation in dangerous pastimes (e.g. mountaineering, motor racing, hang-gliding, parachuting, bungy-jumping), being under the influence of alcohol, or an existing or degenerative health problem. Have a look at the Policy wording for full details of the exclusions.


What if I submit my application, and then change my mind?
Simple – you can return the policy within 30 days and get a full refund if you change your mind for any reason.


Am I eligible for your Accident Recovery Insurance?
If you’re a New Zealand resident under 70 years, you’re eligible. If you’re older and would still like Accident Recovery Insurance please call us on 0800 808 175 – we’ll work something out for you.


Do I need a medical check up?
No, in fact we don’t even need you to answer any medical questions.


Is there anything that’s not covered?
There are some things that aren’t covered so please read carefully the exclusions in the Policy wording before you decide to get Accident Recovery Insurance.


Will my premiums go up?
No, once you’re signed up your premiums will stay the same for the term of your policy.


Will my cover change?
Yes, the level of cover reduces by 10% each year between your 75th and 85th birthdays.


How do I pay my premiums?
Premiums can be paid monthly (direct debit or credit card only), quarterly, half-yearly or annually by direct debit, credit card or cheque.


How long does it take to get the payout?
Generally, we’ll make a payment to you within 72 hours of the claim being accepted.


When does my cover end?
Your cover ends on the earliest of:
· the anniversary of the policy following your 85th birthday
· when a loss of use claim is paid
· your death
· 30 days after missing a premium payment
· the date shown on your policy summary